Frequently asked questions
FAQs
How long does delivery take?
How long does delivery take?
For in-stock items that do not require customization, delivery usually takes 10-13 days.
For bulky items like sofas, delivery may take longer due to sea freight. If you prefer air shipping for faster delivery (Additional charges may apply), please contact our customer service at support@tahcog.com.
For custom orders, additional time is required for production (maximum about 30 days).
What customization options are available for your furniture?
What customization options are available for your furniture?
We offer various customization options, including fabric, color, size, and finish. Please check each product page for specific customization details or contact our support team for more information.
What is your return policy?
What is your return policy?
We accept returns for quality issues within 30 days of delivery. The item must be unused and in its original packaging. For more information, please refer to our Return Policy page.
Do you offer a warranty?
Do you offer a warranty?
Yes, we offer a warranty on our products to ensure quality and customer satisfaction. Warranty terms vary depending on the product type. For specific warranty details on each item, please refer to the product page or contact our customer service team at support@tahcog.com.
Do you offer wholesale or custom production for large quantities?
Do you offer wholesale or custom production for large quantities?
Yes, we offer both wholesale options and custom production starting from just one item. For more information, please contact our customer service support@tahcog.com or reach out via Telegram.